Returns

How can I return an item?

Important: The information below applies only to the following countries – USA, Canada, Dubai, Japan, South Korea, and Taiwan.

We hope you're enjoying your product! However, in the unlikely event that you need to make a return, you may do so within 30 days of your purchase. To initiate a return, please contact our customer service team at info@maloja.com to obtain a “Return Authorization Number (RA#)”.

The product must be unused, in the same condition you received it, and in the original packaging.

Managing clothing returns has a significant environmental impact and is costly. To help reduce our environmental footprint, customers are responsible for the return shipping costs.

Please briefly explain the reason for your return and include your name and order number in the email. Our customer service team will get back to you shortly with an RA#. Once your return has been received at our warehouse, your refund will be processed.

Please note: A refund is only possible for unworn items in their original packaging with all labels attached. For swimwear and underwear: these may only be returned in unopened original packaging.

Can I exchange an item?

We currently do not offer direct exchanges. Please return the item and place a new order. This way, you’ll receive the correct product as quickly as possible.