Order & Shipping

How can I place an order?

Select the items you want, add them to your shopping cart, and follow the checkout process.

Which payment methods do you offer?

We accept PayPal, credit card, and Apple Pay. We cover any payment processing fees incurred during checkout.

How much is shipping?

Shipping is free for orders over € 100,- (or NOK 1,200,- for NO / CZK 2,500,- for CZ). For orders below this value, a shipping fee of € 4.90 (or NOK 99,- for NO / CZK 225,- for CZ) applies. We usually ship with DHL.

Who pays customs duties and import taxes?

We cover all regular customs duties and import taxes for your order (subject to change and applicable regulations).

How long does shipping take?

We aim to process all orders as quickly as possible. Delivery time is usually 2–5 working days, depending on the delivery country.

Which countries do you ship to?

Maloja online orders can currently be shipped to:

Belgium, Denmark, Germany, Dubai, Finland, France, Great Britain, Italy, Japan, Canada, Croatia, Liechtenstein, Luxembourg, Netherlands, Norway, Austria, Poland, Portugal, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, South Korea, Taiwan, Czech Republic, Hungary, and the USA.

Can I change or cancel my order?

As long as your order has not yet been shipped, please contact our customer service to request changes.

How can I track the progress of my order?

Once your order has been dispatched, you will receive an email with a shipping confirmation and a tracking link.

Returns

How can I return an item?

Please use our return portal and follow the instructions. Our return period is a comfortable 30 days. We cover the cost of return shipping.

Please package the items carefully for return, fill in the online return form, attach the return label to the parcel (or alternatively have it printed in-store via QR code), and drop it off at your nearest DHL Parcel Shop.

Alternatively, you can return the item at your own expense using a shipping company of your choice. Please use the following return address:

            LOGITEX GmbH c/o Maloja Clothing GmbH
            Handwerkerstr. 6
            83139 Söchtenau, Germany

Please note: A refund is only possible for unworn items in their original packaging with all labels attached. For swimwear and underwear: these may only be returned in unopened original packaging.

Can I exchange an item?

We currently do not offer direct exchanges. Please return the item and place a new order. This way, you’ll receive the correct product as quickly as possible.

Care & Repair

How do I best care for my products?

All care instructions can be found here

How can I get a damaged product repaired?

All information regarding repairs can be found here

How can I make a warranty claim?

Maloja products are subject to strict quality standards. If a material or manufacturing defect occurs, we will fix it or replace the product free of charge – within the statutory warranty period. The condition is that you purchased the product from an authorised dealer or directly from Maloja, and that you can provide proof of purchase.

The warranty period is 24 months, or 12 months in the case of commercial or professional use, starting from the date of purchase by the end customer. The date on the proof of purchase is decisive.

The warranty does not cover damage caused by accidents, improper use, or normal wear and tear. Such damage can occur – in these cases, our professional repair service is available at a fair price.

Stores

Where can I buy your products in-store?

You can find an overview of our own stores and partner shops here

Customer Service

How can I contact you?

By email via info@maloja.com (we usually respond within 48 hours) or by phone at +49 (0) 8051 / 900 40 99. Our service hours: Mon–Thu 09:00–17:00 / Fri 09:00–13:00 (CET).